This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data.
This notice applies to users of Emto’s services anywhere in the world, including users of Emto’s apps, websites, features, or other services.
This notice describes how Emto and its affiliates collect and use personal data. This notice applies to all users of our apps, websites, features, or other services anywhere in the world, unless covered by a separate privacy notice. This notice specifically applies to:
Drivers: individuals who provide, or submit applications to Emto to provide, transportation individually or through partner transportation companies
This notice also governs Emto’s other collections of personal data in connection with Emto’s services. For example, we may collect the contact information of individuals who use accounts owned by Emto for Business customers or of owners, or we may collect other personal data in connection with our mapping technology and features.
All those subject to this notice are referred to as “users” in this notice.
Our data practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places.
Emto Logistics and Technologies Private Limited. is the data controller for the personal data collected in connection with use of Emto’s services anywhere else.
Emto Logistics and Technologies Private Limited. is the data controller for the personal data collected in connection with use of Emto’s services anywhere else. We process personal data inside and outside of India. The personal data of users outside the India is transferred on the basis of mechanisms approved under applicable laws.
Questions, comments, and complaints about Emto’s data practices can be submitted on our website.
The following data is collected by or on behalf of Emto:
1. Data provided by users. This includes:
2. Data created during use of our services. This includes:
3. Data from other sources. This includes:
Emto may combine the data collected from these sources with other data in its possession.
Emto collects and uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use the data we collect:
Emto does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.
Emto uses the data it collects for purposes including:
1. Providing services and features. Emto uses the data we collect to provide, personalize, maintain, and improve our products and services.
This includes using the data to:
2. Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:
3. Customer support. Emto uses the information we collect (including recordings of customer support calls with notice to and the consent of the user) to provide customer support, including to:
4. Research and development. We may use the data we collect for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us to improve and enhance the safety and security of our services, improve our ability to prevent the use of our services for illegal or improper purposes, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
5. Enabling communications between users. For example, a driver may message or call a consigner to confirm a pickup location, a consigner may contact a driver to retrieve a lost item, or delivery partner may call a Consignee with information about their order.
6. Marketing. Emto may use the data we collect to market our services to our users. This includes sending users communications about Emto services, features, promotions, sweepstakes, studies, surveys, news, updates, and events.
We may also send communications to our users about products and services offered by Emto partners. For example, if a user has placed an delivery order, we may provide recommendations, promotions, or ads offered by other Emto partners. Although we may send users communications about Emto partners’ products and services, we do not sell users’ personal data to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with users’ consent.
We may use the data we collect to personalize the marketing communications (including advertisements) that we send, including based on user location, past use of Emto’s services, and user preferences and settings.
We may also send users communications regarding elections, ballots, referenda, and other political and notice processes that relate to our services. For example, Emto has notified some users by email of ballot measures or pending legislation relating to the availability of Emto’s services in those users’ areas.
7. Non-marketing communications. Emto may use the data we collect to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of Emto or its partners.
8. Legal proceedings and requirements. We may use the personal data we collect to investigate or address claims or disputes relating to use of Emto’s services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
9. Automated decision-making
We use personal data to make automated decisions relating to use of our services. This includes:
Click the links in this section for more information about these processes. To object to a deactivation resulting from these processes, please contact Emto customer support.
Some of Emto’s products, services, and features require that we share data with other users or at a user’s request. We may also share data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.
Emto may share the data we collect:
1. With other users
This includes sharing:
2. At the user’s request
This includes sharing data with:
3. With the general public
Questions or comments from users submitted through public forums such as Emto blogs and Emto social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.
4. With the Emto account owner
If a user requests transportation or places an order using an account owned by another party, we may share their order or trip information, including real-time location data, with the owner of that account. This occurs, for example, when:
5. With Emto subsidiaries and affiliates
We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Emto processes and stores data in the India on behalf of its international subsidiaries and affiliates.
6. With Emto service providers and business partners
Emto provides data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:
7. For legal reasons or in the event of a dispute
Emto may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing personal data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect Emto’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. If you use another person’s credit card, we may be required by law to share your personal data, including trip or order information, with the owner of that credit card.
This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
8. With consent
Emto may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing.
Emto retains user profile, transaction, and other personal data for as long as a user maintains their Emto account.
Emto may retain certain user data after receiving an account deletion request if necessary, such as to comply with legal requirements.
Emto retains user profile, transaction, and other information for as long as a user maintains their Emto account. For drivers and delivery partners, Emto also retains vehicle and background check information (to the extent permitted by law) for as long as they maintain their Emto account.
consigners and Consignees may request deletion of their account at any time through the Settings > Privacy menus in the Emto app. Following such requests, Emto deletes the data that it is not required to retain for purposes of regulatory, tax, insurance, litigation, or other legal requirements. For example, Emto retains location, device, and usage data for these purposes for a minimum of 7 years; while it retains such data, it may also use it for purposes of safety, security, fraud prevention and detection, and research and development. In certain circumstances, Emto may be unable to delete a user’s account, such as if there’s an outstanding credit on the account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, Emto will delete the account as described above.
Emto may also retain certain information if necessary for purposes of safety, security, and fraud prevention. For example, if Emto deactivates a user’s account because of unsafe behavior or security incidents, Emto may retain certain information about that account to prevent that user from opening a new Emto account in the future.
We only collect and use personal data where we have lawful grounds to do so. These include processing user personal data to provide requested services and features, for purposes of Emto’s legitimate interests or those of other parties, to fulfill our legal obligations, or based on consent.
We collect and use personal data only where we have one or more lawful grounds for doing so. Such grounds may vary depending on where our users are located, but generally include processing personal data:
a. To provide requested services and features
In order to provide our services, we must collect and use certain personal data. This includes:
User profile data, which we use to establish and maintain user accounts; verify user identity; communicate with users about their trips, orders, and accounts; and enable users to make payments or receive earnings
Background trip information, which is used to verify an applicant’s eligibility to be a driver or delivery partner
Driver and delivery partner location data, which we use to track trips and assist with navigation
Usage data, which is necessary to maintain, optimize, and enhance Emto’s services, including to determine incentives, connect consigners and drivers, and calculate costs of trips and driver earnings
b. For purposes of the legitimate interests of Emto or other parties
This includes using personal data to maintain and enhance our users’ safety and security. For example, we use personal data to prevent use of our services by users who have engaged in inappropriate or dangerous behavior, such as by retaining data of banned users to prevent their use of Emto’s apps. We also use usage data to prevent matching of consigners and drivers for whom there is higher risk of conflict (for instance, because they have been the subject of prior complaints from other users).
This also includes purposes such as combating fraud; improving our services, direct marketing, research, and development; and enforcing Emto’s Terms of Service.
In addition, it includes using personal data to the extent necessary for the interests of other people or the general public, such as in connection with legal or insurance claims, and to protect the rights and safety of others.
c. To fulfill Emto’s legal obligations
For example, Emto is subject to laws and regulations in many cities and countries that require it to collect and retain data about our users’ trips, and to provide copies of such data to the government or other authorities. We collect and use personal data to comply with such laws.
Emto may also share data with law enforcement regarding criminal acts or threats to public safety, or requests by third parties pursuant to legal processes.
d. With consent
Emto may collect and use personal data based on the user’s consent. For example, we may collect personal data through voluntary surveys. Responses to such surveys are collected on the basis of consent and will be deleted once no longer necessary for the purposes collected.
A user who has provided consent to a collection or use of their personal data can revoke it at any time. However, the user will not be able to use any service or feature that requires collection or use of that personal data.
Emto enables users to access and control the data that Emto collects, including through:
Emto also enables users to request access to or copies of their data, changes or updates to their accounts, deletion of their accounts, or that Emto restrict its processing of user personal data.
A. Privacy settings
Settings menus in the Emto app for consigners give them the ability to set or update their location-sharing preferences and their preferences for receiving mobile notifications from Emto. Information about these settings, how to set or change these settings, and the effect of turning off these settings is described below.
Emto uses consigners’ device location services to make it easier to get a ride whenever they need one. Location data helps improve our services, including pickups, navigation, and customer support.
consigners may enable or disallow Emto to collect location data from their mobile devices through the Settings > Privacy menus in the Emto app. consigners and Consignees can enable or disallow such collections through the settings on their mobile device.
consigners who have enabled Emto to collect location data from their mobile device may also enable Emto to share their location with their driver from the time the ride is requested to the start of the trip. This can help improve pickups for both drivers and consigners, particularly in crowded areas.
consigners may enable or disable this feature through the Settings > Privacy menus in the Emto app.
consigners who have enabled Emto to collect location data from their mobile device may also enable the Emergency Data Sharing feature that shares data with emergency police, fire, and ambulance services. Such data includes approximate location at the time the emergency call was placed; the car’s make, model, color, and license plate information; the consigner’s name and phone number; pickup and dropoff locations; and the driver’s name.
consigners may enable or disable this feature through the Settings > Privacy menus or the Safety Center in the Emto app.
Emto provides users with trip status notifications and updates related to activity on their account. These notifications are a necessary part of using the Emto app and cannot be disabled. However, users may choose the method by which they receive these notifications through the Settings > Privacy menus in the Emto app.
Users may enable Emto to send push notifications about discounts and news from Emto. Push notifications may be enabled or disabled through the Settings > Privacy menus in the Emto app.
B. Device permissions
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. iOS devices notify users the first time the Emto app requests permission to access certain types of data and gives users the option to grant or refuse permission. Android devices notify users of the permissions that the Emto app seeks before their first use of the app, and use of the app constitutes a grant of such permission.
C. Ratings look-up
After every trip, drivers and consigners are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, consigner ratings are available to drivers from whom they request transportation, and driver ratings are available to their consigners.
This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for drivers and consigners. consigners can see their average rating in the main menu of the Emto app. Drivers can see their average rating after tapping their profile photo in the Emto Driver app.
Delivery partners are also rated by Consignees.
D. Marketing opt-outs
Users may opt out of receiving promotional emails from Emto. Users may also opt out of receiving emails and other messages from Emto by following the unsubscribe instructions in those messages. We may still send users who have opted out non-promotional communications, such as receipts for rides or information about their account.
E. User data requests
Emto provides users with a variety of ways to learn about, control, and submit questions and comments about Emto’s handling of their data.
In addition, depending on their location, users may have the right to file a complaint relating to Emto’s handling of their personal data with the data protection authority in their country. For example, users in the European Union and South America may submit such requests to the data protection authorities in the country in which they live.
We may occasionally update this notice. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.
We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Emto apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices. After such notice, use of our services by users in countries outside the European Union will be understood as consent to the updates to the extent permitted by law.